UK Launches Action Against Ryanair, British Airways over Refunds

Britain's competition authority said on Wednesday that it was launching enforcement action against Ryanair and British Airways over their failure to offer refunds to passengers who were barred from taking flights under lockdown rules, Reuters reported. During COVID-19 lockdowns across Britain, instead of offering refunds to those legally unable to fly, IAG-owned British Airways (ICAG.L) offered vouchers or rebooking and Ryanair providing the option to rebook. The Competition and Markets Authority (CMA) said the airlines might have breached consumer law and it had opened enforcement cases against them. The regulator's move comes at a desperate time for airlines that have been choked by 15 months of COVID-19 restrictions. Britain continues to discourage most travel, leading to worries that the industry is facing a second lost summer, putting the airlines under further financial strain. CMA Chief Executive Andrea Coscelli said the difficult environment for airlines did not mean consumers should be left unfairly out of pocket for following the law. Read more.